Winmatch Privacy
Table of Contents:
Last Updated: May 21, 2025
1. Introduction
Welcome to Winmatch ("we," "our," or "us"). We are committed to protecting your privacy and personal information while providing you with an exceptional gaming experience.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website
- Create and use an account
- Participate in games and promotions
- Contact our customer support
- Use any of our services, features, or applications
By accessing or using our platform, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Important Note for Indian Players: This Privacy Policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, and other applicable Indian data protection laws.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us, including but not limited to:
- Identity Information: Full name, date of birth, nationality, and government-issued identification documents (required for KYC verification)
- Contact Information: Email address, phone number, and residential address
- Account Information: Username, password, and security questions
- Financial Information: Banking details, payment methods, transaction history, and credit/debit card information
- Verification Information: Photos, documents, and information provided during identity verification
2.2 Automatically Collected Information
When you access our platform, we automatically collect certain information, including:
- Device Information: IP address, device type, operating system, browser type and settings
- Usage Information: Pages viewed, time spent on pages, referring websites, links clicked, and other actions taken on our platform
- Location Information: General geographic location based on your IP address
- Game Play Information: Game preferences, betting patterns, gaming history, and session duration
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Identity verification services
- Payment processors
- Anti-fraud services
- Credit reference agencies
- Public databases
- Marketing partners
Privacy at a Glance
Data Security
All personal information is encrypted using industry-standard SSL technology and stored securely.
KYC Requirement
We are legally required to verify your identity to prevent fraud and comply with anti-money laundering regulations.
Cookie Usage
We use cookies to enhance your experience and provide personalized services.
Your Rights
You have the right to access, correct, and delete your personal information.
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Providing Our Services
- Creating and managing your account
- Processing your deposits and withdrawals
- Facilitating gameplay and betting activities
- Providing customer support
- Processing transactions and sending transaction notifications
3.2 Legal and Regulatory Compliance
- Verifying your identity (KYC)
- Preventing fraud, money laundering, and underage gambling
- Complying with legal obligations
- Responding to legal requests or court orders
- Protecting our legal rights and enforcing our terms and conditions
3.3 Improving Our Services
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Troubleshooting technical issues
- Conducting research and analysis
3.4 Marketing and Communication
- Sending promotional offers, bonuses, and updates
- Personalizing your experience
- Conducting surveys and collecting feedback
- Providing information about new games and features
Marketing Preferences: You can opt-out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in our emails.
4. Information Sharing and Disclosure
We may share your information with the following categories of recipients:
4.1 Service Providers
We share information with third-party service providers that help us operate our business and deliver services, including:
- Payment processors and financial institutions
- Identity verification services
- Customer support providers
- Cloud storage providers
- Game providers and software developers
- Analytics and data processing services
4.2 Legal and Regulatory Authorities
We may disclose your information to regulatory authorities, law enforcement agencies, and other public bodies when:
- Required by law, regulation, or legal process
- Needed to protect our rights, property, or safety
- Necessary to prevent fraud or illegal activities
- Requested by gambling regulatory authorities
4.3 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
4.4 With Your Consent
We may share your information with other third parties when you have consented to such sharing.
International Transfers: Your information may be transferred to and processed in countries other than India. We ensure that these transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols
- Access Controls: Strict access controls and authentication procedures for our staff
- Firewalls: Advanced firewall systems to prevent unauthorized access
- Regular Audits: Periodic security audits and vulnerability assessments
- Staff Training: Regular data protection training for our employees
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.
Your Security Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately of any unauthorized use of your account or any other security breach.
6. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
| Right | Description |
|---|---|
| Right to Access | You can request a copy of the personal information we hold about you. |
| Right to Rectification | You can request correction of inaccurate or incomplete information. |
| Right to Erasure | You can request deletion of your personal information in certain circumstances. |
| Right to Restrict Processing | You can request that we limit how we use your personal information. |
| Right to Data Portability | You can request a copy of your data in a structured, commonly used, and machine-readable format. |
| Right to Object | You can object to our processing of your personal information for certain purposes. |
| Right to Withdraw Consent | You can withdraw your consent at any time where we rely on consent to process your information. |
To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
Limitations: Your rights may be limited in some circumstances, such as where we have a legal obligation to retain certain information or where disclosure would adversely affect the rights and freedoms of others.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our platform.
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for the operation of our platform
- Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors use our platform
- Functionality Cookies: Enable us to personalize your experience
- Targeting/Advertising Cookies: Record your visits to our platform and the pages you have visited to deliver relevant advertisements
7.2 Managing Cookies
Most web browsers allow you to control cookies through their settings preferences. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Please Note: Disabling cookies may affect the functionality of our platform and limit your ability to use certain features.
8. Third-Party Services
Our platform may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.
8.1 Game Providers
We partner with various game providers to offer you a diverse range of games. These providers may collect and process your information according to their own privacy policies when you play their games on our platform.
8.2 Payment Processors
When you make deposits or withdrawals, your payment information is processed by third-party payment processors who have their own privacy policies and security practices.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Legal obligations that apply to us
- Statute of limitations for potential legal claims
- Regulatory requirements
When your personal information is no longer needed, we will securely delete or anonymize it.
Account Closure: If you close your account, we may retain certain information as required by law or for legitimate business purposes, such as to resolve disputes, enforce our agreements, or comply with regulatory obligations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
For significant changes that materially affect your rights, we will provide a more prominent notice, such as an email notification or a banner on our website.